Medical Support Staff

We don't just have a mission statement…we have a mission.

At Family Counseling Associates, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.

Family Counseling Associates realizes that our exceptional staff strengthens our practice. We seek a Full-time, In-Person Medical Support Staff at our Andover, MA to assist the providers with medication management-related tasks and essential office duties. We are looking for someone friendly, who builds excellent rapport with clients, is organized, and can multi-task experience in a similar medical/counseling setting. Some of the responsibilities include.

Schedule: Monday – Friday, 8:30 am – 5:30 pm

Compensation: This position's pay range is $20.00 - $24.00 per hour. Pay is based on several factors, including, but not limited to, education, work experience, licensure/certifications, scheduled clinical hours, etc.

Requirements:

• High School Diploma
• Medical Office and Counseling Office Experience
• Strong computer and technology skills required
• Electronic Health Record (EHR) experience preferred
• Ability to multi-task in a fast-paced environment

Scheduling/Reception for Medical Providers:

• Scheduling and rescheduling appointments
• Collecting copays/past bills as needed
• Assists in billing and coding for medical providers
• Responds to correspondences related to our medication management services
• Provides customer service for client inquiries
• Assists providers with collaborating with other medical professionals

Prior Authorizations/Pharmacy Requests:

• Assists providers in responding to all prior authorization requests
• Assists providers in responding to pharmacy requests
• Assists providers with lab results

Other Duties:

• Assists providers in managing all relevant office forms
• Client eligibility and benefit check
• Set up and management of clients' EMR portals
• Live and daily reception
• Scanning and uploading documents
• Scanning and uploading EOBs; depositing checks
• Customer service- answering calls and messages
• Other tasks as assigned by the Operations Director or Executive Director

Advantages:

• Benefits: Health, Dental, and Vision
• 401k with employer contribution
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

About Family Counseling Associates

Family Counseling Associates is a group of Psychologists / Psychotherapists / Medical Professionals located in Andover, MA; Braintree, MA; Burlington, MA; Danvers, MA; Exeter, NH; and Bedford, NH. We provide psychotherapy, psychological testing, and psychopharmacology services for children, adults, and families. Our professional and innovative office culture supports our counselors in building a thriving and profitable caseload. We support the clinician's work/life balance.

Family Counseling Associates is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.