Patient Care Coordinator

We don’t just have a mission statement…we have a mission.

At Heron Ridge Associates, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Heron Ridge Associates is a premier outpatient private practice that offers mental health and chemical dependency programs with five convenient locations in Ann Arbor, Ann Arbor Arlington, Bingham Farms, Brighton, and Plymouth. We seek a Full-Time, In-Person, Patient Care Coordinator to join our outstanding team at our Plymouth, MI location.

The Patient Care Coordinator will be responsible for a clinic site's effective and efficient daily operations, including office supervision.

Schedule: Monday - Friday, 9:00 am - 5:30 pm

Compensation: The pay range for this position is $16.00 to $18.00 per hour. Pay is based on several factors, including but not limited to education, work experience, licensure/certifications, etc.

Requirements:

• High School graduate: advanced college business coursework preferred
• Five years of office background with increasing levels of responsibility in Behavioral Healthcare or a similar setting; general knowledge of outpatient behavioral healthcare systems
• Comfortable on computers (EMR experience preferred)
• Good customer relations and communication skills
• Must be well-organized and detail-oriented

Job Responsibilities:

• The ability to speak clearly in sentences in standard English on a one-to-one basis using appropriate vocabulary and grammar to obtain and explain information
• The ability to read and write English text to communicate information clearly and legibly using software applications
• Ability to write clear and concise reports and memoranda
• Ability to compute rates and percentages and make changes
• Ability to analyze information in a patient account to identify relationships and formulate logical conclusions
• Ability to establish and maintain cooperative working relationships with patients, co-workers, professional staff, supervisors, and the public
• Ability to maintain equanimity in the face of resistance or contrary opinions
• Ability to persuade others to accept a specific opinion or action
• Ability to perform with frequent interruptions and distractions; prioritize assignments; and complete heavy workloads within established periods
• Analyze information, problems, situations, practices, or procedures to define the problem or objective
• Act when answers to a problem are not readily apparent in equivocal circumstances
• Make appropriate job decisions by following standard office policies and thinking through the consequences of a decision before making it
• Recognize an emergency and take appropriate action
• Knowledge of federal/state affirmative action and equal employment laws/regulations sufficient to implement personnel policies
• Encourage individuals; establish rapport and gain the trust of others; listen perceptively and convey awareness
• Interact diplomatically with the public
• Organize material and information to optimize efficiency and minimize duplication of effort

Physical Demands:

• Must be able to sit for extended periods, at least 75% of the day
• Must see well enough to read computer screens and written material
• Must hear well enough to communicate with others in person and on the telephone
• Must be able to move about the department, including daily bending and stooping
• Must occasionally lift 40 pounds (<5% of the day.)
• Must be able to type and use technical sources

Working Conditions:

• A typical office setting with normal working conditions absent extreme factors; some travel for business purposes and meetings.

Access to Medical Records:

• Must be able to follow procedures related to Confidentiality of Patient Records and Disclosure of Patient Records Policies
• Because of integral involvement with patient care, the Office Coordinator position has access to the entire medical record on an “as needed” basis
• Additionally, the Office Coordinator problem-solves and investigates complaints and incidents related to patient care

Advantages:

• Health, Dental, and Vision insurance
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays

About Heron Ridge Associates

Heron Ridge is a group of Michigan mental health, and chemical dependency facilities located in Oakland, Wayne, and Washtenaw Counties. We provide a private and supportive environment where families receive the support and insight necessary to resolve many families’ problems today. Each member of our professional staff is licensed in the State of Michigan and has many years of experience in the field of psychotherapy, which includes Marriage and Family Counseling, Addiction Treatment including Intensive Outpatient Programs, Anxiety and Depression Treatment, Child, Teen & Adult Counseling, as well as Couples Counseling and Gender Identity Support.

Heron Ridge Associates is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.