Patient Care Coordinator

We don't just have a mission statement…we have a mission.

At Perspectives Counseling Center, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.

Perspectives Counseling Center is a premier outpatient private practice offering mental health and chemical dependency services in various convenient locations in Southeastern Michigan. We're seeking a Full-time, In-person, Patient Care Coordinator for our Troy, MI location.

Schedule: Monday - Friday, 9:00 am - 5:00 pm (Able to work flexible hours)

Compensation: The pay range for this position is $16.00 - $18.00 per hour. Pay is based on several factors, including but not limited to education, and work experience.

Requirements:

• High school diploma with coursework in office systems
• One year of work experience in an office, preferably in a healthcare setting
• Exceptional customer service skills 1-2 years of experience in a healthcare setting, preferred
• Comfortable on computers (EMR experience preferred)

Minimum Competencies:

• The ability to speak clearly in sentences in standard English on a one-to-one basis using appropriate vocabulary and grammar to obtain and explain information
• The ability to read and comprehend documents written in English text
• The ability to write in English text to communicate information clearly and legibly
• Ability to operate office equipment including copy machine, facsimile, adding machine, and
• scanner
• Ability to accurately type text into pre-designed fields within a reasonable time
• Demonstrated skill in using software applications to produce business communications
• Ability to calculate rates, and percentages and make changes
• Ability to analyze information in a patient account to identify relationships and
• formulate logical conclusions
• Ability to systematically arrange information into groups or categories according to established criteria, i.e., filing alphabetizing
• Ability to establish and maintain cooperative working relationships with patients, co-workers, professional staff, supervisors, and the public
• Ability to maintain equanimity in the face of resistance or contrary opinions
• Ability to work as part of a team and collaborate with colleagues
• Ability to perform effectively with frequent workload changes, fluctuations, and competing
• demands
• Ability to perform with frequent interruptions and/or distractions
• Ability to prioritize assignments to complete work promptly
• The ability to work independently and follow through on assignments with minimal direction
• Recognize an emergency and take appropriate action
• Ability to understand and follow appropriate chain of command

Physical Demands:

• Must be able to sit for extended periods, at least 75% of the day
• Must be able to see well enough to read computer screens and written material
• Must be able to hear well enough to communicate in person and on the telephone with others
• Must be able to move about the department including daily bending and stooping.
• Must be able to occasionally lift 40 pounds (<5% of the day.)
• Must be able to type and use technical sources

Working Conditions:

• Typical office setting with normal working conditions absent extreme factors. Some travel for training seminars

Access to Patient Records:

• Must be able to follow procedures related to Confidentiality of Patient Records and Disclosure of Patient Records Policies
• Access is limited to pulling and filing charts and reviewing portions of the medical record, as needed, and upon request during patient communication and provision

General Office Duties:

• Answers the phone within 3 rings in a courteous manner; Ability to handle 2 or more phone lines simultaneously, Transfers calls and/or takes complete messages
• Greet clients or visitors in a courteous manner

About Perspectives Counseling Center

Founded in 1985, we are a long-standing private outpatient clinic with a multi-disciplinary team of caring professionals dedicated to serving our community. Our services include individual and group therapy for children, adolescents, and adults, marriage, and family therapy; Christian counseling; testing and assessment; seminars; the E.D.G.E. program — groups specially geared toward issues affecting the children and adolescent population — and much more!

Perspectives Counseling Center is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources so clinicians can focus on what they do best—providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.